HOW CAN I CONTACT YOU?
- CONTACT FORM at the bottom of the page (or send me an email at moonletjewelry@Zohomail.com)
- INSTAGRAM: Send me a direct message @moonlet.jewelry.
SHIPPING
WHAT IS THE COST AND ARRIVAL TIME?
The typical costs for postage within the United States is between $3.50 and $4.50 depending on package weight and destination.
I offer COMBINED SHIPPING when 2 or more pieces are ordered.
Domestic arrival time: Usually between 2-5 business days. The most common is 2 days, however this may not be the norm depending on other circumstances that may cause delays.
DO YOU SHIP INTERNATIONALLY?
Yes, I ship all over the world. Shipping costs will apply, and will be added at checkout.
*Delivery and tax information for International orders:
Arrival times may be up to 8 weeks depending on rate chosen and destination.
I cannot guarantee a timely arrival due to unforeseen circumstances or any restrictions in certain countries, or that you will or will not be charged any customs taxes or duties.
Please know your country's custom fees. This includes VAT charges. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
RETURNS
DO YOU ACCEPT RETURNS?
Yes, I accept returns within 30 days from the date of receipt of the item.
Send me an email me at moonletjewelry@zohomail.com with any questions.
WHAT IS THE RETURN PROCESS?
Returns are paid by the buyer and must include tracking to ensure I receive it. Only upon receipt will I issue the refund.
I will provide the return address during our communication, or you can look on the original packaging if you have saved it.
CAN I CANCEL MY ORDER?
I accept order cancellations however please note that your order will usually be processed that very day or first thing the next day. Once shipped and confirmation is sent to you, I cannot cancel the order.
JEWELRY CARE
Jewelry comes in a gift box with a polishing cloth to remove naturally occurring tarnish.
Any jewelry cleaners, oils, chemicals, lotions can be damaging so please avoid wearing jewelry when in contact with them. It’s best to remove jewelry when showering or swimming as well. Polish gently with included jewelry cloth.
WHY DOES MY COPPER JEWELRY LOOK ORANGE, DULL OR DARK?
Your copper jewelry comes already oxidized by a liver of sulphur process. This copper is still prone to natural tarnishing over time.
Pieces will become dull, orange or dark brown. That's why copper is nicknamed "the dirty metal." But it is very easily shined up beautifully by polishing before each use.
The polishing cloth/pad included in your package will work beautifully. These cloths (I recommend Sunshine brand) can be also bought online or in craft stores.
I recommend going to craft stores or jewelry supply stores in person or online because big box online retailers have been known to sell fake cloths under name brands, sadly. It has happened to me and these cloths just don't polish jewelry.